Free guides for a house sale in trouble
For homes in England and Wales, between offer accepted and completion. Each guide cites the official and consumer-body sources it relies on, checked on 4 October 2026. General information, not legal or financial advice.
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Buyer pulled out before exchange? What to do next
What the law says before exchange, who pays which fees, the first 48 hours and relaunching.
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Seller pulled out or gazumped you? What buyers can do
For buyers: why gazumping is legal, what you can recover, what to do now and how to lower the risk next time.
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Gazundering: what it is and how to respond
A buyer asking for less just before exchange: is it legal, your options, and what saying no could cost.
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Down valuation: what to do when it comes in low
The lender’s valuation came in below the price: the cash gap, four ways forward, and what each side can ask for.
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Renegotiating the price after a house survey
Turning a survey into a figure both sides can check: what counts, quotes, betterment and published cost ranges.
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How long from offer to exchange, and why chains stall
The official timings, where chains get stuck, finding the blocker, and a mortgage offer that could expire first.
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Conveyancer not responding? How to get an answer
A chase that gets answered, when to escalate, and the Legal Ombudsman’s time limits.
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How to complain about an estate agent
The agent’s own procedure first, then The Property Ombudsman or Property Redress: the steps, time limits and likely awards.
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Exchange of contracts: what you’re committing to
What buyers and sellers commit to at exchange, the checks to finish first, and pressure red flags.
The guides explain the process. Save My Sale does the work with you: the walk-away calculator on your own numbers, reply scripts, a chase template for every stage and exchange checklists.